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Forum Discussion
Missing files after removing Capture from my Dropbox account
In January I allowed Dropbox to add Capture to my basic account.
After 22 days I cancelled Capture.
Now I can't find any of the folders or files I had in the Dropbox account. They aren't i...
Thanks for your response, Nancy.
To answer your questions:
No, I did not upgrade although I'm billed and pay $11.99/monthly.
My account says it's Basic, however I see its the same pricing as PRO.
Do I need to upgrade to PRO? If so, would I get my files back?
What I did in January was allow a prompt from a webinar I attended
or site I visited to add Capture to my account on a trial basis. Before
I would have had to pay for Capture, I cancelled it.
My credit card statement references "Dropbox*(+12 digits)".
The screenshot your requested
suggests that my basic account should be free, that I might redeem
a license key, and that no space (of 2GB) is being used.
My events page says on 1/17/2024 my account was upgraded to
2 TB, Dropbox Capture was added, and a Capture folder was added.
On 2/8/2024, the account was downgraded (back) to 2GB presumably
when I cancelled Capture.
It appears that Dropbox has changed but I did not change my
account. How would I have been notified about this?
I've gotten no emails from Dropbox since 10/18/2023.
I don't look at my Dropbox very often but notice that
my website hasn't been backing up files for several
months. They should backup regularly to my Dropbox.
Do I need to redeem my license key and/or upgrade to PRO?
If so, will I get my files back?
Am I due a refund for the time Dropbox charged me without
keeping my files available?
I see other emails at another email address of mine but
none after a website backup of mine 10/7/2023.
Apparently adding Capture forced me into Dropbox Pro
until I cancelled 2/9/2024.
What to do now?
An email welcomed me to Drop Box PRO at the same time as Capture was added.
My cancellation on 2/9/24 removed me from Drop Box Pro back to Basic. What now?- Walter
Dropbox Staff
Hey TelecomBirddog - sorry to jump in here, but do you happen to have another Dropbox account, associated with a different email address of yours?
Also, do you remember how you had uploaded your files to your account in the first place?
I deleted this new account. Accessed the old account incognito. Files were in tact.
Thanks. My community name may change.
