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CoveUS's avatar
CoveUS
Explorer | Level 4
5 years ago
Solved

My images don't load on mobile

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
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  • Emma's avatar
    Emma
    4 years ago

    Hi all, 

     

    As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

    Let us know if you have any questions.

     

    Emma

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hello bwik, let's see what we can do here. 

Does this happen with both computer and mobile devices by any chance?

If they get a specific error message when they try to preview the shared links, a screenshot would be super helpful. 

Any additional information would be greatly appreciated. 

Looking forward to hearing back from you!
bwik's avatar
bwik
Explorer | Level 3
4 years ago

Hello Lusil,

This happens on all Apple devices in both Safari and Chrome. Here is an example of the HTML we use when hosting images through Dropbox on our platform:
 src="https://dl.dropbox.com/s/9t94folrof80ost/balletheader.jpg?dl=0" alt="


We have been using the above code for years when hosting images.
We are not receiving any error messages. Images are just no longer displaying on our pages with that coding since 3/2/21. Here are a couple of screenshots. One on an iPhone and one on an Android. 

Samsung Galaxy S7 Chrome:

Here is the same webpage on a iPhone 8 Safari:

  • Rudi B Rasmussen's avatar
    Rudi B Rasmussen
    Helpful | Level 6
    4 years ago
    I have given up on this. It’s as if Dropbox don’t care at all, I opened a ticket, where I in an extremely simple way explained, what the issue was. Then I had a few replies back and forth, before I was told, the issue would be sent on to some “experts”. I got a totally nonsense answer back, and now I have to start all over, which I don’t want to waste my time on.
    If Dropbox cannot solve this rather simple issue soon, I will find another storage provider.
    • jcp543's avatar
      jcp543
      Helpful | Level 5
      4 years ago

      I agree with Rudi B Rasmussen Dropbox hasn’t been forthcoming with us on this issue. I put my support ticket in on March 2nd and have provided them with additional requested information, but haven’t received any explination yet. If I hear anything useful I’ll report it here, but I’ve already moved on to a CDN solution as I mentioned in a previous post.

      • Rudi B Rasmussen's avatar
        Rudi B Rasmussen
        Helpful | Level 6
        4 years ago
        Wheyyyy!!!
        I just got a mail from support, that a bug fix has just been rolled out, and now the issue is gone...
        My linked images are all working and showing correctly in IOS!!!

        Thanks a lot Dropbox!!!

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