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gjcos1's avatar
gjcos1
New member | Level 2
6 months ago

My passwords aren't being saved and my folders aren't updated

passwords not saving and my folders show updates from Sept of 2023.  I changed them within the past couple of days and they are not saving after I edit and save them.  Please help.  
Dropbox Passwords
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi gjcos1, and thanks for your post here!

 

Just to clarify, are you saving your passwords, they appear to be saved at first and then they don’t work/show up anymore? Are you trying to save login credentials to websites, your payment details or security codes? 

 

Are you using Dropbox Passwords on your mobile device or the browser extension instead? 

 

I’d also like more details on what you mean when saying your folders show updates from last September. Can you clarify how this is related to your Dropbox Passwords? Is this a separate issue you’re having? 

 

Let me know.

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