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Forum Discussion

bcbroadband's avatar
bcbroadband
Helpful | Level 5
2 years ago

Old project team files outside of my control

Hello, I am having some sync issues and unable to update Dropbox until resolved.  I see red x's by three old file folders for team projects for which I was provided access, but do not control.  These...
Delete
  • ArkBill's avatar
    ArkBill
    2 years ago

    After a long chat with Apple support, I was finally able to delete the folder causing this problem. I was using Time Machine to back up my Mac.  Time Machine was set to backup my Dropbox files (I have no idea why I set it up that way).  When I set Time Machine to not back up my Dropbox files, ran a backup so it was no longer there, I was able to delete the locked files from an outside sharer.  

    ‘I don’t have paid for Apple Support.  I did a chat through Facebook Messenger without them charging me.  I’m relieved to have this over!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey bcbroadband, sorry to hear about this.

 

Could you send us a screenshot of how those folders look on your end and another one when trying to delete them or remove your access from them so that we can have a visual too?

 

This will help us assist further. 

bcbroadband's avatar
bcbroadband
Helpful | Level 5
2 years ago

 

 

  • bcbroadband's avatar
    bcbroadband
    Helpful | Level 5
    2 years ago

    I do not see these folders when I go to the web site and log in there.  Only in my MAC finder list.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi bcbroadband, thanks for the screenshots! 

       

      When you visit your account online, and try to follow these steps, do you get any errors?

       

      Also, what is the syncing status of the app at the moment?

      • bcbroadband's avatar
        bcbroadband
        Helpful | Level 5
        2 years ago

        My dropbox app is stuck syncing 64 files totaling 49 MB.  I disabled the extensions.  No change.

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