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Piggy75's avatar
Piggy75
Helpful | Level 6
3 years ago

Photo albums disappeared

Hi Can somebody please help me as all my Albums not files have disappeared. I have hundreds of pictures stored in these albums and need them back? Look for to hearing back from people
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  • Walter's avatar
    Walter
    3 years ago

    Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app. 

    You can still find your uploaded photos and videos in the Photos tab or at  dropbox.com/photos

    For this and more common fixes for the Android app, you can check out this Help Center article. 

    I hope this helps!
     

    Mod note: edited to update link in post [last update 2023]

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey Piggy75, thanks for joining our Community!

Are you referring to the Dropbox app on your phone? And do you have an Android phone?

Do you still see your photos in the 'photos' tab?

Keep me posted!
  • Piggy75's avatar
    Piggy75
    Helpful | Level 6
    3 years ago
    Hi Hannah

    Yes it is the Dropbox app on my Samsung 21s ultra and also my Samsung tablet.

    Most of the pictures are in photos but go back years.All my albums have disappeared.I could press down on a picture then the album option would appear but doesn't now!

    Thanks
    Martyn
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app. 

      You can still find your uploaded photos and videos in the Photos tab or at  dropbox.com/photos

      For this and more common fixes for the Android app, you can check out this Help Center article. 

      I hope this helps!
       

      Mod note: edited to update link in post [last update 2023]

      • Piggy75's avatar
        Piggy75
        Helpful | Level 6
        3 years ago
        Hi Walter

        Thank you for your response about Albums.
        I totally understand changes are made often to apps but Dropbox sent no information regarding changes so I have lost all my albums now!!
        Not happy is a understatement!

        Thanks
        Martyn
  • Munchym1949's avatar
    Munchym1949
    New member | Level 2
    3 years ago
    Yes photos are there but no albums

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