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victorlustigx's avatar
victorlustigx
New member | Level 2
24 days ago

Dropbox deactivated my account so I can't access my important stuff

Hey, as the title says they've removed completly my data, and there is not way to reaccess is and also no way to access the support either, what is that like seriously
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
24 days ago

Hey victorlustigx - sorry to hear about this.

 

I'm not quite sure about the issue you're facing. Could you please provide some additional information or even screenshots so that we can assist further?

 

Thanks!

  • victorlustigx's avatar
    victorlustigx
    New member | Level 2
    24 days ago

    Like i said earlier you have deactivated my account, and I tried to reactivate it on my own, somehow I managed to get back into the account but my stuff are completely GONE, I can't lose my stuff from there, had some really important ones

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      24 days ago

      How long has it been since you last accessed your Dropbox account victorlustigx?

       

      Were you getting any particular errors when trying to sign in perhaps? 

       

      When you say you managed to get it back, did you maybe create a new account instead?

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