Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

MiguelUK's avatar
MiguelUK
New member | Level 2
6 months ago

A Plus subscription from iOS was downgraded according to Dropbox, but still active on iTunes

Hello, I’m desperate because I got an email from Dropbox informing me that my account was downgraded because they “received notice from Apple that they were unable to process payment for your plan...
Billing
downgrade
iOS
Mobile
Payments
  • Megan's avatar
    Megan
    6 months ago

    Hey MiguelUK!

     

    Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

     

    In your Dropbox app, tap Account.
    Tap on the gear icon at the top of your screen to access your settings.
    Tap on Restore purchases, which should activate your last upgrade.

     

    Keep me posted!

MiguelUK's avatar
MiguelUK
New member | Level 2
If you give me an email address I can send you the print screen of the subscription confirmation…
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey MiguelUK!

 

Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

 

In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.

 

Keep me posted!

  • MiguelUK's avatar
    MiguelUK
    New member | Level 2
    6 months ago
    Thank you so much! This worked.

    My recommendation would be to advise the customers to proceed with these steps to avoid downgrading the account.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Amazing news MiguelUK!

       

      If you need anything else, give me a shout! 😎

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!