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adock's avatar
adock
New member | Level 2
13 days ago

We reorganized our online-only files and now they're gone.

Dear all,   We recently encountered a critical issue during a folder reorganization within our company Dropbox account. Specifically, while moving contents available online only, nearly all onlin...
Organize
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
13 days ago

Hi adock 

 

When you did the move have you given things time to do it and settle? Reorganising takes time. Does Dropbox on the machines show as up to date or not?

 

In terms of rollback you can do it yourself using Rewind: https://help.dropbox.com/delete-restore/rewind

 

However, if you need support to do this you will need to open a ticket via www.dropbox.com/support BUT they wont pick it up till at least Monday. 

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