Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

alice23's avatar
alice23
Helpful | Level 5
2 years ago
Solved

Restoring Large Deleted Folder

Hello everyone   Hoping someone can help to advise on our below issue.   We are urgently trying to restore a large deleted folder. This folder was accidentally deleted by a colleague Friday June ...
Restore
  • alice23's avatar
    alice23
    2 years ago

    Hi Jay,

    Thank you for getting back to me! We managed to get assistance from Dropbox and this is all resolved now.

    It was a bit more complicated, and the folder was 20MB so quite large!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi alice23, thanks for bringing this to our attention.

 

The restoration of a folder can take time depending on the size of the folder.

 

How large was the folder that was deleted originally?

 

This will help me to assist further!

  • alice23's avatar
    alice23
    Helpful | Level 5
    2 years ago

    Hi Jay,

    Thank you for getting back to me! We managed to get assistance from Dropbox and this is all resolved now.

    It was a bit more complicated, and the folder was 20MB so quite large!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!