Rewind Feature doesn't seem to work as expected.....

Question

Hi ...&nbsp;&nbsp;I'm having issues when testing Rewind/Versioning using Windows 11 Workstation - MS Edge .. I hope the below makes sense, I've put the text in bold for the questions... Thanks in advance.&nbsp;I create a folder called Test located in the My Documents folder which is then synced by Dropbox.In this folder called Test I create five individual text files and allowed to sync with Dropbox.I then delete the folder called Test including the five Test text files and allowed Dropbox to sync.I then visit Dropbox.com and select My Documents "..." and use Rewind This Folder.Using "Rewind This Folder" I select the time before the folder and file deletions were made and restore the Test folder.On opening the newly restored Test folder I was expecting to see the five Test text files but the folder is empty. Does this method only restore the folder and not the files that were stored in the folder&nbsp;-&nbsp;Is this correct ?con'tI then decided to rewind the newly restored Test folder using the same procedure listed above.&nbsp;However Rewind This Folder only allows me to restore four of the five Text files. The last file to be created/deleted can't be selected to be restored.I've attached a picture showing an example of not being able to select the latest "Fine Tune" action above the line... How do I select the very latest action&nbsp; under "Fine Tune" using MS Edge.&nbsp;&nbsp;&nbsp;&nbsp;

Megan · Answer

Hey NB14, let's jump right into this!&nbsp;
&nbsp;
Rewinding a folder, to the appropriate time before a deletion took place, should also restore the files in the folder. Is it possible that you didn't give it enough time, in order to see the files start populating online?
&nbsp;
Another thing I can think of, is that you rewound the folder back to when it was created, and before you added the files in it. Could that be the case?&nbsp;
&nbsp;
As for the second question that you pointed out: do you see this when you try to rewind the entire folder?&nbsp;
&nbsp;
It seems that based on your screenshot you wouldn't be able to choose the last action which is the rewound of the folder, because this is the "beginning" of the folder. If you Rewind it would essentially most likely go back to remove the folder from the account, hence why it's grayed out. Does that make sense?&nbsp;
&nbsp;
Keep me posted!&nbsp;

NB14 · Answer

Hi Megan ... Thanks for the reply ....&nbsp;Ok ... I've tried again to make sure .... I made a folder called "New Test" and placed five text files inside and checked it was also on Dropbox.com and as before deleted the folder&nbsp;"New Test" and used Rewind to restore...&nbsp;10 minutes later the folder&nbsp;"New Test" is still empty both at Dropbox.com and my local PC ... I would of thought by now something should of happened- pic attached. (Edited to say its now 30mins no Text files have appeared)&nbsp;&nbsp;As for Fine Tune have a look at the attached pic and tell me how to restore the last text file 😉&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Megan · Answer

Hey NB14, okay let's try a few things: first thing is to try the same process on a folder path outside of your Documents path.&nbsp;
&nbsp;
And while you're at it, can you also try a different browser altogether, please?&nbsp;

NB14 · Answer

Hi Megan&nbsp;Ok ... Now using Chrome and spun up a new MS Windows 11 Pro VM, the test folder is now in the Root of the Dropbox V174.4.5852 folder.&nbsp; I hope I'm not coming across as pedantic. I'm just fully testing this Rewind feature as I have seen ransom software do it's worst first hand, hence I want to make sure that I have a robust roll back plan in place before migrating my files.Kind Regards ... 🙂&nbsp;I still can't get this to work correctly .... Restoring a folder (Test02) with it's contents (text Files) doesn't work for me. The folder restores fine but without the contents.Also I have noticed after numerous tries the Fine tune feature sometimes restores a the last file/event that isn't/can't be selected. However this doesn't always work and the last file/event is sometimes missed from the restore.&nbsp;&nbsp;Can you get somebody to try and replicate what I'm doing to see if they get the same results?&nbsp;&nbsp;&nbsp;&nbsp;

Hannah · Answer

Sorry to jump in here, NB14, but have you tried restoring these files through the deleted files page? And if so, are they getting restored successfully?

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