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Payment through Ideal not working as expected.
I just tried to upgrade my basic plan (after leaving a team plan) to get back to my files. I payed with Ideal which is a payment system used here in the Netherlands. Being offered that option I thought it to be valid, only to find that the upgrade didn't register with Dropbox. Now I can't access my files, which means that I can't get work done.
I checked the forum here to see whether the problem has occurred before and for a couple of years already by the looks of it. Being on a basic plan means that I can't get live support also. Would be nice if dropbox wouldn't offer Ideal as a payment option here in NL if this is the trajectory one has to go through.
So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968
Roga41Dropbox Staff
Hi Coenbouman,
May I know which plan did you upgrade to after leaving a team plan ? Is it the Plus plan 2TB or the Professionals/Essentials 3TB? Did you use this link to purchase the plans : https://help.dropbox.com/billing/sepa-direct-debit ( Please scroll down to the very bottom to find out on how to pay using IDEAL )
Hope this helps
Hello Roga,
I upgraded to the professional/essentials. I did not use that link but the link that was offered on the dropbox webpage that shows my files.
Thanks for your help.
- Roga41
Hi Coenbouman,
Thank you. After you upgraded, Direct Debit payments take up to five business days to authorize, but you can use your new subscription right away. May I know if you are now able to successfully upgrade to the Dropbox Professional/Essentials plan using the purchase link I just sent you ?
Hi Roga,
Is that be the link you mentioned above? If so, wouldn't I purchase the same plan twice? If not, haven't received any other link :) Would love to get access to my files again.
- Roga41
Hi Coenbouman,
Yes, it is the link I mentioned above. If you click that link and scroll to the bottom, you will see a hyperlink where you will be routed straight to the check out page and you will already see the IDEAL included in the payment method options . You are not actually purchasing the same plan twice , if the first time didn't get successful because even if it takes up to 5 days to authorize an IDEAL payment, your subscription should still be upgraded to the Essentials Plan successfully as stated in the article. So if you were not able to still access your files the first time , it means the payment didn't go through because you were just using the regular check out page which didn't have the IDEAL payment method option but just for regular credit cards and PayPal.
Hope this helps.
Hi Roga,
Sorry for being dense. I'm not sure I understand, the payment was successful on my side since I can see the money is transferred to dropbox. So if I understand you correctly, the essentials plan should be activated by dropbox, when it registered that an ideal payment was done, even if it isn't authorised yet? Because that hasn't happened yet and as stated I can see that the money has been transferred to an dropbox ayden account. I'm pretty sure I used IDEAL :)
- Roga41
Hi Coenbouman,
Thank you. While logged on to your account, can you click this link : www.dropbox.com/account/billing or www.dropbox.com/manage/billing if you see the IDEAL payment showing as either Pending or Completed because if you see that the payment was successfully posted on your bank statement, you should be able to see that your subscription is already upgraded to the Essentials Plan. If you don't see any billing record , whether pending or completed in the Billing tab, it means that payment to Dropbox is not successful. Let us know what is going on in your Billing tab first before we can proceed to the next step.
Hope this helps
On that page I see: Billing, next line payment method (with an option for information) and next line iDEAL (icon) and the word iDEAL. With a nice box drawn around the latter two. But nothing else, no Pending or Completed. Really appreciate your help btw...
- Roga41
Hi Coenbouman,
Thank you. Can you click this link and let us know if your plan is showing as Dropbox Essentials 3TB : www.dropbox.com/account/plan or www.dropbox.com/manage/subscriptions
Alas, still dropbox basic.
I'm signed in as info at key... etc and also have a personal account at coen at key... there wouldn't be a mix up with those two accounts? I upgraded from the info account. Just tried quitting dropbox but that didn't help.
- Roga41
Oh! That could be a reason. Here is what we need you to do. I need you to submit a ticket to our Support Team so this will be addressed in no time and hopefully get this issue resolved for you. Kindly logout from your Dropbox account before you click this link as this will not work if you are still logged in to any Dropbox account. Here is the link : https://www.dropbox.com/get_help/billing-issue/billing-transaction/logged-out-form Kindly fill that out , and please provide a detailed description of the issue so our team will be able to understand better what is going on . Then click on "Send" once you are done. Please allow within 24 hours for our team to work on your request and you should be getting updates sent to your email . Rest assured this will be worked on as soon as the ticket is submitted.
Thank you for your patience and cooperation on this one
Great, also thanks for your patience and helping me out. As said, really appreciate it.
So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968
