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Forum Discussion
Storage says it is full, but it is not
Hi, I'm new to these forums, so please bare with me. I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
Megan
Dropbox Staff
Dropbox StaffHey yoporla & steven C.8, I hope you're both doing well!
In order for you to have a clear view of your account's quota, I suggest you check your plan's page.
When using the app, you might have folders set to not sync using selective sync, or maybe invalid file names that don't sync.
That's why there might be a mismatch.
Thank you very much!
I discovered the problem. An old user-name on my computer, had a Dropbox file with about 1.4 Gbs of files, which along with my current one, still don't quite come to the 2.63 the site is showing me. I can already see there some files on the site that I have already deleted some time ago, as well. But the tell was when I tried to sign in, it kept saying my email/password were incorrect. I had to create a completely new sign-in, but if Dropbox is somehow counting the old folder/user, and my current one, why wouldn't it accept the former email & username? And why doesn't the page here show me both sets of files, if it's counting them both as mine? This is a confusing mess.
