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Forum Discussion
Storage says it is full, but it is not
Hi, I'm new to these forums, so please bare with me. I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
I was told I was out of storage space. I deleted a ton of files. I know I'm under the limit, but Dropbox shows I'm still out of space. I'm the only user on this account, so it's not shared with anyone, unless they are referring to the different devices I'm using on this account. Anyone else with this issue? How did you resolve it? Thanks
- Mark
Super User II
Hi Frustrated15
Does www.dropbox.com/account/plan show you as being under storage?
What is the exact error message you get?
Hi there...where do I find that info. Sorry. I'm not finding this dropbox site very user friendly.
- Walter
Dropbox Staff
Hey Frustrated15, you should be able to see your account's quota under your account's plan tab.
Let us know if you have any other questions.
