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Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Raymondus's avatar
Raymondus
Explorer | Level 3
2 years ago

I keep getting emails telling me my Dropbox isn’t syncing and is full but I’ve deleted all files and there is nothing in backup! Driving me nuts. Before I delete Dropbox altogether does anyone know what’s causing the emails?

thanks in advance

Raymondo

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Raymondus, thanks for joining the Dropbox Community.

     

    What do you see in your account settings here about your space usage?

     

    Is it possible that you're receiving these emails to a different address, connected to a different, perhaps older Dropbox account and not your main one?

    • Upstate Cate's avatar
      Upstate Cate
      Explorer | Level 3
      2 years ago
      Same problem. I did that and I have 761.4 MB used.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Upstate Cate, how large is the shared folder you're trying to add to your account? Does it make your account overquota when adding the 761.4 MB from your existing files?

    • Raymondus's avatar
      Raymondus
      Explorer | Level 3
      2 years ago

      Hi Hannah, many thanks for responding. The space usage shows as 0 bytes used out of 2 gigabytes. As far as I’m aware I only ever set up 1 Dropbox account but will see if I can find any evidence of an old one by looking back through my emails to see if I can find anything.

      Watch this space!

      Raymondus

       

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