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Forum Discussion
Storage says it is full, but it is not
Hi, I'm new to these forums, so please bare with me. I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
Im unable to join a folder that has been shared via email. Getting message that storage is full. But its not. I can only view using a texted link. But no option to download.
- Rich
Super User II
Chooch wrote:
Im unable to join a folder that has been shared via email. Getting message that storage is full. But its not.If you're receiving a message that your storage is full, that means the shared folder you're trying to join is larger than the amount of space available in your account. You'll need to upgrade to add the folder to your account.
I can only view using a texted link. But no option to download.You won't be able to add the files to your account if you don't have enough space, but you should still see a Download button allowing you to download the files to your computer. Can you provide a screenshot of what you see? Be sure to mask any private information.
