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jaohar's avatar
jaohar
Helpful | Level 7
2 years ago
Solved

Support request. Delete files that 'couldn't be deleted'

Hello, I have a folder of tens of thousands of files that I am unable to delete. I tried deleting this on my local device (Mac OS 12.6.7) but my Dropbox client has been unresponsive. I have tried to...
Delete
Error Messages
Web
  • Jay's avatar
    Jay
    2 years ago

    Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi jaohar, thanks for bringing this to our attention.

 

Could you attach a screenshot showing the exact error message you're getting when deleting the folder?

 

Could you try quitting the Dropbox desktop application and then delete a folder, then run the app again to sync the deletion?

 

Keep me updated with any progress!

jaohar's avatar
jaohar
Helpful | Level 7
2 years ago

Here is the message I get via the web client. My Mac Dropbox client can no longer sync and just gets stuck. I've left it to run overnight with no progress. I've quit it and unlinked it.

 

I'm not currently running any other Dropbox clients. And now the problem appears to be that I can't delete any files via the web client.

 

Thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Are you able to delete a subfolder and then gradually delete files in batches to see if this helps?

    • jaohar's avatar
      jaohar
      Helpful | Level 7
      2 years ago

      No. I am not able to delete folders or individual files. I get the same error message.

       

      I recently deleted many thousands of files and this problem emerged during that process.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey jaohar, sorry to jump in, but could you try clearing your browser's cache or using another browser to delete your files and let us know how it goes?

         

        If you still get an error, we'd appreciate a full-page screenshot as well. 

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