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Forum Discussion

jaohar's avatar
jaohar
Helpful | Level 7
2 years ago

Support request. Delete files that 'couldn't be deleted'

Hello, I have a folder of tens of thousands of files that I am unable to delete. I tried deleting this on my local device (Mac OS 12.6.7) but my Dropbox client has been unresponsive. I have tried to...
Delete
Error Messages
Web
  • Jay's avatar
    Jay
    2 years ago

    Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

jaohar's avatar
jaohar
Helpful | Level 7

Here is the message I get via the web client. My Mac Dropbox client can no longer sync and just gets stuck. I've left it to run overnight with no progress. I've quit it and unlinked it.

 

I'm not currently running any other Dropbox clients. And now the problem appears to be that I can't delete any files via the web client.

 

Thank you.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Are you able to delete a subfolder and then gradually delete files in batches to see if this helps?

  • jaohar's avatar
    jaohar
    Helpful | Level 7
    2 years ago

    No. I am not able to delete folders or individual files. I get the same error message.

     

    I recently deleted many thousands of files and this problem emerged during that process.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey jaohar, sorry to jump in, but could you try clearing your browser's cache or using another browser to delete your files and let us know how it goes?

       

      If you still get an error, we'd appreciate a full-page screenshot as well. 

      • jaohar's avatar
        jaohar
        Helpful | Level 7
        2 years ago

        I used another browser and had the same result.

         

        I've just seen that a critical folder with many essential files has been deleted. I did not delete this folder. I've tried to restore this folder via the web client but an error message says that this is not possible. I hope a support person can restore these files for me. Can I please have someone help me restore these files as soon as possible?

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