Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

jaohar's avatar
jaohar
Helpful | Level 7
2 years ago
Solved

Support request. Delete files that 'couldn't be deleted'

Hello, I have a folder of tens of thousands of files that I am unable to delete. I tried deleting this on my local device (Mac OS 12.6.7) but my Dropbox client has been unresponsive. I have tried to...
Delete
Error Messages
Web
  • Jay's avatar
    Jay
    2 years ago

    Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

jaohar's avatar
jaohar
Helpful | Level 7
2 years ago

Hello,

I can't complete this form because I don't have a valid restoration link. Can you please tell me how to proceed?

 

I remember now that I disconnected this folder from sharing and for some reason this action deleted the folder. Same as the cases below.

 

https://www.dropboxforum.com/t5/Delete-edit-and-organize/Unshared-folders-and-files-marked-as-deleted/td-p/392569

https://www.dropboxforum.com/t5/Delete-edit-and-organize/The-folder-I-unshared-was-deleted-and-I-want-to-rewind-it-but/td-p/558639

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

  • jaohar's avatar
    jaohar
    Helpful | Level 7
    2 years ago

    Thank you. I contacted support and now this is resolved.

     

    Please add a note to whatever bug tracking software Dropbox uses that this is an unresolved issue.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!