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jaohar's avatar
jaohar
Helpful | Level 7
2 years ago

Support request. Delete files that 'couldn't be deleted'

Hello, I have a folder of tens of thousands of files that I am unable to delete. I tried deleting this on my local device (Mac OS 12.6.7) but my Dropbox client has been unresponsive. I have tried to...
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  • Jay's avatar
    Jay
    2 years ago

    Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

jaohar's avatar
jaohar
Helpful | Level 7

Hello,

I can't complete this form because I don't have a valid restoration link. Can you please tell me how to proceed?

 

I remember now that I disconnected this folder from sharing and for some reason this action deleted the folder. Same as the cases below.

 

https://www.dropboxforum.com/t5/Delete-edit-and-organize/Unshared-folders-and-files-marked-as-deleted/td-p/392569

https://www.dropboxforum.com/t5/Delete-edit-and-organize/The-folder-I-unshared-was-deleted-and-I-want-to-rewind-it-but/td-p/558639

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

  • jaohar's avatar
    jaohar
    Helpful | Level 7
    2 years ago

    Thank you. I contacted support and now this is resolved.

     

    Please add a note to whatever bug tracking software Dropbox uses that this is an unresolved issue.

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