We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

LocalParti's avatar
LocalParti
New member | Level 2
3 months ago

Team member doesn't get notified when someone else is editing a file

I have a team member who does not get the automated DROPBOX message when others are in a file.  This is a problem, and the main reason I changed my membership, as we can't have multiple people working on the same file-- we lose information.  Is this a setting or something she needs to set-up?

dropbox business
Edit
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi there, @LocalParti, thanks for bringing this to our attention.

     

    Just to clarify, are you referring to the Dropbox Badge that appears on MS Office files or to the file locking feature?

     

    Any additional info you can give me, would be really helpful.

     

    Thanks.

  • alice_dropbox's avatar
    alice_dropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 months ago

    Hi there!

    My name is Alice and I'm a product manager working on notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.
     
    If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.
     
    Please note, space is limited and not everyone who applies will be selected.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!