You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ScooterKP's avatar
ScooterKP
Helpful | Level 5
6 years ago

TERRIBLE SUPPORT SERVICE

I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticke...
Desktop
dropbox business
Restore
Web
  • Frank_S's avatar
    Frank_S
    6 years ago

    Hi ScooterKP,

    I've taken over your support case and am working on your restorations request now. Sincere apologies for the delays in processing the restoration thus far - I'll follow up with you on progress via the support ticket you created. 

    Frank

martinboul's avatar
martinboul
Explorer | Level 4
5 years ago

I have the same terrible experience.

Am waiting for a reply now since march 16 and still no reply, while I  am paying more than 800 Euros per year for a business account, without any service.

Am looking for an other product because I dont want to pay for nothing.

 

  • Emma's avatar
    Emma
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi martinboul, I'll take a look at this for you. Could you let me know what the issue was?

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