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Forum Discussion

jrm1's avatar
jrm1
Explorer | Level 3
7 months ago

Support doesn't help as I'm trying to upgrade to a Business account.

I have been trying for weeks to get in contact with a sales representative to upgrade to a business account. I have been through the "Chat" service dozens of times where I have "chatted" with "real p...
dropbox business
Payments
Plans
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago

After each contact you should receive a ticket via email. Do you have any of the numbers for those interactions? 

 

Were you previously a customer that was downgraded and are now trying to upgrade or is this the first one?

  • jrm1's avatar
    jrm1
    Explorer | Level 3
    6 months ago

    Also, I have tried calling several times and it goes to a voicemail. I have left several messages with my information and never received a call back.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey jrm1, sorry to hear about this.

       

      Can we have the ticket number for your most recent interaction with our support team, so we can take a look?

      • jrm1's avatar
        jrm1
        Explorer | Level 3
        6 months ago

        I get messages from the following email. That has a transcript of conversations. But there isnt a number anywhere. I have several emails like this from every time I opened a chat

        Chat Transcript <no-reply@snapengage.com>

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