You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
TERRIBLE SUPPORT SERVICE
I am extremely angry with the unbelievably bad service from Dropbox.
The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US.
Having opened a ticke...
I can also confirm, Dropbox support is terrible, their responses take for ever, days between, and the answers so far have been generic and of little help. In the end I had find a way around the issues myself. So much for a payed service.
I am lost in the DB system. Some reason my personal account is linked to a business account that is no longer active even though the contact and billing info are personal. I just now upgraded to a business account (how can I upgrade to a business account if they say Im already part of a business account?). But some how I upgraded, of course the payment processed and now it shows no chat option. Thats false advertising. I even messaged someone at sales and they said you have to wait for an email reply.
- Lusil
Dropbox Staff
Hey there huthbot, I'd be more than happy to help look into this with you!
It sounds like you may be part of a free team.
If you are only a member, you can leave it by following the steps mentioned at the bottom of this article.
Could you give it a try and let me know how it goes?Same experience for me, I had opened 2 tickets 3 days ago, day before yesterday I requested an update by chat and they told me they would escalate this. Today still no response, I chatted with a Dropbox representative yesterday and he reminded me I was still on a trial, which is not relevant, this raises concerns on why he bring that up but he avoided to give me clarification. Hence I opened yet another ticket asking if being on trial impacts the SLA to receive support, still no response.
I am wondering if this is the kind of service we should expect from being Dropbox Business users? if this is the case I am for sure not maintaining this plan.
