You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ScooterKP's avatar
ScooterKP
Helpful | Level 5
6 years ago

TERRIBLE SUPPORT SERVICE

I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticke...
Desktop
dropbox business
Restore
Web
  • Frank_S's avatar
    Frank_S
    6 years ago

    Hi ScooterKP,

    I've taken over your support case and am working on your restorations request now. Sincere apologies for the delays in processing the restoration thus far - I'll follow up with you on progress via the support ticket you created. 

    Frank

floatstorage's avatar
floatstorage
New member | Level 2
4 years ago

I, too, would LOVE to talk to someone in Support Services.  I have a problem that does not fit into any of the categories listed.  It has to do with a computer crash on a MAC Desktop, and how the recovery process absolutely screwed up everything on my MAC when it was eventually restored.  I am a relative novice and I do not know how to get it back "in sync" especially as I have added new files and folders to the MAC side since the crash.  I am even willing to PAY for this support service.  I am that desperate!  PLUS, I have since also purchased a MAC Book Pro that I would like whatever we do on my MAC Desktop, duplicated on it.  And if you want to listen to a story on the crash and how Apple mishandled the recovery using their TimeMachine program, I'll be happy to tell you but you better have about an hour!

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