We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
sgrbt
10 months agoExplorer | Level 4
Transcription for audio files in different languages not working
transcription feature not working!
Hi I uploaded a few audio files in different languages which worked fine for the cc caption transcription. Now any audio file takes ages pending transcription the...
- 10 months ago
Thank you, Nancy 👍.
Today , 18 January 2024, I can happily report that the transcription malfunction issue on Dropbox.com is 100% resolved. Ben from the Dropbox advanced support team let me know that on 17 January the engineering team implemented some more changes and that seems to have resolved everything perfectly.
Thank goodness, I can’t do without Dropbox hugely impressive transcription function anymore.
I am very pleased with Dropbox’s customer support, here on the forum and via email. Also the engineering team was able to fix this serious issue in a matter of days. Thank you all!
With kind regards,Grover.
Simon Heywood
10 months agoExplorer | Level 4
Just stopped about 3 days ago. Now it just wheels for 10 minutes or so and then gives a generic error message. Tried with various browsers, private settings, browsers updated/reinstalled, VPN on/off etc., cache cleared ... "There was an error loading the transcript." Anyone else getting this? Any solutions?
- Megan10 months agoDropbox Staff
Hey Simon Heywood, welcome to our Community!
Can you kindly send me a screenshot of the error message you mentioned above, in order for me to have a visual?
Let me know more, and we'll take it from there!
- Simon Heywood10 months agoExplorer | Level 4
- Hannah10 months agoDropbox Staff
Hey Simon Heywood, can you let us know which is your preferred browser and which version you're using? Is it the most recent one?
- Simon Heywood10 months agoExplorer | Level 4
Tried with various browsers, all updated to recent versions.
- Simon Heywood10 months agoExplorer | Level 4
I've been getting the 4-minute cut-off which others have described. My problem now is that I can't seem to go back and transcribe complete versions of the large number of 20 and 30 minute files that were cut off at 4 minutes. There are inaccuracies in the transcripts but I can mostly live with that for my purposes.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!