You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
lordphilippe
2 years agoHelpful | Level 5
Trying to keep folder structure when backing up from phone to Dropbox
With my Dropbox subscription I setup my phone app to make backup of all my files I selected, no matter internal or external storage BUT, the problem I'm facing since I enabled this feature long time ...
- 2 years ago
Hi lordphilippe, the camera uploads feature locates all images in the camera roll and screenshots folder on your mobile device, and then uploads and renames the files to the same naming format.
There are no folder structures saved during this process, and currently there isn't an option to do so.
If you have any further queries, feel free to message back.
Calvin2DBX
Dropbox Staff
Hey lordphilippe, cheers for getting in touch!
When you uploaded the files to Dropbox, did you use the "+" button in the Dropbox mobile app, or are you using the automatic Camera Uploads feature to send the Camera roll and Screenshots folders to your account?
What's the name of the folder where the files end up right now?
Could it be that you've set something up in a different phone app rather than the Dropbox mobile app?
Keep me posted!
lordphilippe
2 years agoHelpful | Level 5
Hello.
Thanks for your prompt answer. Actually, the folder name where the files end up right now in the cloud is the default one: Camera Uploads (the layout image shown below was in another language and was translated to english).
I'm using the automatic Camera Uploads feature to send the Camera roll and Screenshots folders to my account.
Regards.
- Jay2 years agoDropbox Staff
Hi lordphilippe, the camera uploads feature locates all images in the camera roll and screenshots folder on your mobile device, and then uploads and renames the files to the same naming format.
There are no folder structures saved during this process, and currently there isn't an option to do so.
If you have any further queries, feel free to message back.
- iamnotiam2 years agoHelpful | Level 5
I cant overstate how much this could really use improvement.
Many people including myself (from what i've read online) create albums to organize photos on their phone. The fact that dropbox doesnt allow for keeping the folder structure is a real reason to not use it at all, and use some other kind of cloud storage.
hoping someone will get on this bug, thanks
- Scubar9 months agoHelpful | Level 5I couldn't agree more. What cloud storage options enable you to backup your picture folders to maintain the organization you have spent so much time creating?
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!