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leadcro's avatar
leadcro
New member | Level 1
2 months ago

Unable to delete a folder I own. "You don’t have permission to delete files in this folder".

Hi! I'm having difficulty deleting a folder I own. I keep getting an error message "You don’t have permission to delete files in this folder". There are no files in the folder and I have triple checked that I am the owner of the folder. I have also unshared it with any other members. 

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dropbox business
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Error Messages
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey leadcro, thanks for posting and welcome to our Community.

    This error message usually appears when you're trying to delete a folder that you didn't create or are not the owner of.

    Would you mind clarifying if you see the two people symbol on the folder you're trying to delete? Also, did you use these steps in order to unshare it with the rest of the members?

    Let me know what you see.

  • leadcro's avatar
    leadcro
    New member | Level 1
    2 months ago

    Hi, I do see the two people symbol, but when I look in permissions I'm listed as the owner. 

     

    • leadcro's avatar
      leadcro
      New member | Level 1
      2 months ago

      Is there a way to see who created the folder?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey leadcro, thanks for the screenshot!


        It looks as if you're the folder's owner. Have you tried the steps I provided above, about unsharing the folder before deleting it?


        Would you mind giving it a go?

  • leadcro's avatar
    leadcro
    New member | Level 1
    2 months ago

    It throws out this message when I try to drag it into the newly made folder. 

    When I go to more options, here's what I get. 

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the screenshots and the additional information leadcro - much appreciated!

      Would it be OK with you if we reached out via email to have a further look internally at this point? 

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