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dnalor's avatar
dnalor
Explorer | Level 3
2 years ago
Solved

Unable to delete Dropbox shared folder from my account because of deadlock (no storage capacity left

I’ll think I’m in a deadlock situation.   I have used 104% of my Dropbox storage space.   I have several shared folders which I no longer need. However I removed myself as owner in the past (not ...
Delete
Shared Folders
Storage space
  • Jay's avatar
    Jay
    8 months ago

    Hi epicurean vegetarian, if you're not seeing the option to delete this, is it possible that quota is being used up elsewhere?

     

    Could you check the Dropbox Backup page to see if you have a backup running?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there dnalor, sorry to hear you're having issues with this.

 

If you had completely removed your access from those shared folders, they wouldn't be taking up space in your account.

 

Do you maybe see them listed on this page?

 

Keep me posted!

  • dnalor's avatar
    dnalor
    Explorer | Level 3
    2 years ago

    Hi Walter,

     

    Thanks for your quick response.

     

    Yes I see them on "this page"

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey dnalor, if you see them on this page and you click on the "..." (ellipsis) icon on the right hand side, what options do you see?

      • dnalor's avatar
        dnalor
        Explorer | Level 3
        2 years ago

        Hi @Hannah, I was able to use the "Unshare" option with which I regained control over the folder.

         

        Now I have removed these no longer required folders from my DropBox. However I have still over 9 Gb of "Backup" storage in use.

         

        How is this "Backup" folder/space controlled? Where can I find details what backup this folder is capturing?

  • epicurean vegetarian's avatar
    epicurean vegetarian
    New member | Level 2
    8 months ago

    I can see that page hut I still cannot delete it because I have to join the group but I can't because it says I do not have enough storage.  I am in a never ending death loop I cannot get out of.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi epicurean vegetarian, if you're not seeing the option to delete this, is it possible that quota is being used up elsewhere?

       

      Could you check the Dropbox Backup page to see if you have a backup running?

      • epicurean vegetarian's avatar
        epicurean vegetarian
        New member | Level 2
        8 months ago

        Thanks Jay - you've got it in one!

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