We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

toddphi's avatar
toddphi
Explorer | Level 3
5 years ago

Vault does not open!!

I tried setting up Vault a few days ago and chose a PIN. I moved some of my most sensitive files into it and saw that they were there.   Now, a few days later, I cannot access the Vault at all! W...
Dropbox Vault
Organize
sort
  • Walter's avatar
    Walter
    5 years ago

    Hi toddphi; thanks for joining our Community!

     

    The Vault is accessible through our website and the mobile app for now. We did add an entry point to the desktop app as well, but this should take you to the website to access the Vault. 

     

    Could you navigate your account online and try to access your Vault from there?  

     

    Let me know what you find! 

HazBro's avatar
HazBro
Explorer | Level 4

My concern is a branch of the OP's issue: now that I have moved files into the vault I can't see them in Windows File Explorer (as you noted), but also shortcut links on my Windows 10 desktop to these files don't seem to be able to be made to work. What am I doing wrong? Or is it that "once in vault," it's only accesible via browser (and I have to download/upload to work with them)?

 

I understand the security aspect, but it would be nice to be able to have a shortcut on my computer to make using these files less of a hassle.

 

Appreciate any thoughts anyone might have.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hi there HazBro; thanks for joining the discussion here!

 

Your query seems to echo this discussion and the idea posted here; could you take a look and let me know if that's the case indeed?

  • genericUser's avatar
    genericUser
    Helpful | Level 5
    4 years ago

    Hello, 

     

    I also cannot access my vault. My girlfriend on a separate account also has same issue... 

     

    i click on desktop app and just get loading symbol with no app boot. or I type password and it says 'try again later' or something.. 

     

    Tried finding it opnline and can't even see where Vault is online. 

     

    Please advise how I can get back to my sensitive files. 

     

    thanks

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Thanks for joining us here genericUser!

       

      For the desktop app, could you send me a screenshot of the error that you're getting (excluding any personal info)?

       

      Also, when you visit the website, it should be in the top level of your Dropbox account here.

       

      If you can't see it there, can you try searching for "Vault"?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!