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Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
First time i face this problem in Jan 2015 when I notice one file missing. I use Dropbox alot. I use dropbox alot and was making extra notes in files and saving there and yesterday when I was checking some files that I saved sometime during June 2016 till Sept 2016, I noticed all folders but some files in them were missing. Later when I investigated further, and checked all my other files in Dropbox, I see many things missing.
I have find no way to restore the data as I have free account and I can restore only files that were deleted 30 days ago.
I see one of other person saying that Dropbox doesnt delete files and I dont understand how other processes or hard disk can delete files.
This is very annoying. I have start moving out my data from my Dropbox now
