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Forum Discussion
0.0 kb/sec -- even when network monitor shows 13mb/sec
Since yesterday anything I try to upload/download Dropbox says will take 2+ days. Granted, it's taking a REALLY long time on everything, but while claims it's moving files at 0.0 kl/sec, according to my network monitor I'm seeing fluctuating rates as high as 13mb/sec. What gives?
Thanks for confirming that for me, stephendidit.
Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)?
To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically:
- Log in to the website.
- Click on you account picture/avatar at the top right corner of the page.
- Select Settings.
- From the General tab, uncheck the box next to Include me in early releases.
- Download and install the latest version of the desktop app.
Let me know if this helps!
I also have been having this issue, although files do still appear to be syncing, just Dropbox says that they aren't. Some show syncing icons next to files that haven't been modified in months/years.
Same issue here...
Dropbox 93.4.273
indexing "..." (2+ days)
Uploading 1 file...
Downloading 60,044 files (0.0 KB/sec, 2+ days)
I unlinked the dropbox and restarted the mac, opened dropbox and chose the same location. It started indexing like 175,000 files, then got stuck at 60,044 files, same as previous. I feel like it's a permissions error, as the permissions on some files/folders have a user entry that shows "Fetching..." where the user name should be. But I did the preferences/account/[option]/"fix permissions" and it didn't help.
This has been going on for 2_ days. I feel the only way to fix it is going to be to make a new folder and re-download all 1.5TB...
- Daphne
Dropbox Staff
Hey corylulu and John D.35, thanks for joining the topic!
Just to double check if there is progress corylulu, can you check the sync status of the desktop app? Do you see the number of files syncing decreasing?
Where you tried the steps to "Fix permissions" through the Account tab John D.35, can you try the same steps but instead choosing "Fix hardlinks" to see if that does the trick?
Let me know how it goes peeps!
- Lusil
Hey stephendidit, welcome to the Dropbox Community!
Let's see what we can find on this together.
Let me know what you find!
Thanks!
I'm running v90.3.291
I can confirm that none of the above are hindering connections to those domains.
There's been no change to the connection, settings, or anything recently. Just now, for instance, my network monitor showed that traffic was at 0 up/down for Dropbox. I restarted Dropbox, and traffic resumed at normal rates for less than a minute, and then returned to Dropbox reporting 0kb up/down. While rates are bouncing between 0 and 900 kb/sec according to the network monitor.
- Lusil
Thanks for confirming that for me, stephendidit.
Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)?
To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically:
- Log in to the website.
- Click on you account picture/avatar at the top right corner of the page.
- Select Settings.
- From the General tab, uncheck the box next to Include me in early releases.
- Download and install the latest version of the desktop app.
Let me know if this helps!
