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Forum Discussion
A user's desktop app creates conflicted copies, whenever other team members create new files
We have a certain team member that whenever their laptop is turned on and dropbox is running. ANY new files created by any OTHER members of our team will become conflicted by the Laptop users account...
Hannah
Dropbox Staff
Dropbox StaffHey ekmaster23, thanks for bringing this to our attention.
It's a pretty strange issue, indeed.
These third party services, are they simply turned off? Have you tried temporarily removing them completely, to see if that makes any difference?
Is this team member using the most recent version of the Dropbox app and what's the sync status, when they hover over the Dropbox icon?
Let me know and we'll go from there.
Hey,
I have uninstalled norton, and any other types of conflicting programs I could imagine.
Yes I had them reinstall dropbox from scratch. The sync status says fine but I will double check. The problem is that we cant really spend much time with them on their laptop to trouble shoot cause it slowly messes up our entire teams folders. So we basically have to hope we can find it before we launch dropbox. If that makes sense?
The weirdest part is they are not accessing the files we are sharing. We are a music studio and each working on independent projects. it's more so like there might be some auto backup software running on a root level thats immediately downloading the file and freezing it.
I've tried having him set everything to online only as well but it still persists.
- Nancy
Sorry for jumping in, ekmaster23.
Can you take a look at this Help Center article and let me know if it helps narrow down the issue? It outlines all possible reasons why this may be happening.
None of those apply. As I said before. The colleagues all work on separate projects. There is no overlap. Not even using the same software or folders. We have no issues with any computers/cross compatibility/or anything else. But as soon as the Laptop user turns on his laptop and fires up dropbox any NEW files that are created by OTHER users (can be hundreds and hour due to the type of work) will result in conflicted files. All the files created by LAPTOP user are fine. But any files made on any other machine become conflicted multiple times. Can result in 10-15 of the same "conflicted" file.
- Nancy
Hmm I see. Since you mention this is mostly happening for files they don’t access (and which I’m assuming they don’t need to have synced locally), I’d recommend removing them from their Dropbox app with selective sync.
This won’t affect the files at all; they’ll be visible online but not locally on the computer, so this issue shouldn’t persist after that.
Let me know how it goes.
