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Michael Todd's avatar
Michael Todd
New member | Level 2
7 months ago

Account Sharing Suspended

Hi There,   My sharing has currently been suspended as I tried to upload a file which was bigger than I thought and exceeded my max storage. I have since removed this file and still am not able to ...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago

Hi Michael Todd 

 

Sharing is not revoked for being over quota - that just stops syncing happening. However, if you use too much bandwidth (i.e. by lots trying to download a large file) then it is suspended. As a free user you usually get 20gb/day on a rolling 24 hours. 

 

There is no way to reactivate that immediately (unless you pay to upgrade) but it should auto clear within a day or so if its your first time banned. 

Michael Todd's avatar
Michael Todd
New member | Level 2
7 months ago

Hi Mark, yes this is the first time this has happened, this was over two weeks ago and hasn't cleared yet so hoping someone can clear it for me. Cheers

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks, Michael, I just emailed you and we'll continue investigating there.

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