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Forum Discussion
Automatic camera upload not working after uploading 7 files.
Hi all 🙂
I’ve been having issues with dropbox on my iphone 12, if I open the app it starts looking for photo’s and then starts to upload, but after about 7 photos it stops uploading.
Besides “camera uploads” it says “view folder” and in front of that, a triangle with exclamation mark appears in blue. But nothing else happens and I can’t view what the issue is if I click on that..
Yesterday I got to upload a few photo’s, then had to fully close the app and reopen and it uploaded a few again and stopped. Today a few uploaded again. After that, nothing helped so far:
• turning phone off and on
• closing app and reopening
• turning automatic upload off and on
• checked storage on Dropbox (only 13.5%) in use)
Does anyone know the fix to this please? Thanks in advance!
- Megan
Dropbox Staff
Hi KimLoen, welcome to our Community!
As a first step, can you clarify the iPhone's current OS, along with the version of the Dropbox app that you're using on your end?
If I were you, I'd also clear the cache through the app's settings, uninstall the app, and then re-install it again. Can you give it a go?
Keep me posted, and we'll take it from there!
Hey, it's been two years so I'm sure you've sorted it by now but answering in case it might help someone in the future too.
I also got stumped by this. I went to the settings to look at clearing the cache as advised earlier (still have no idea how to do that lol) and in the settings I saw that I had only given Dropbox limited access to my photos. I switched this to full access and everything in my cameraroll started backing up straight away just as planned.
Hope this helps!
