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Cannot share any links
Hello, I have been a Dropbox user for several years now and I use Dropbox as the main way to share files for my business. Recently I uploaded some files and shared it to a friend and since then I was banned from link sharing and I did not receive any email detailing how to resolve the issue. The error I get whenever I try to share a link is the following: Can’t share file Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. I've contacted customer support by chat and email, however, they have been extremely slow and unable to resolve the issue in a timely manner. I have also permanently deleted any files that could be causing the issue as well. Im sure this is a false positive but I am still banned from sharing. This error is negatively impacting my business and I will delete my Dropbox account and switch to a competitor like Box if this issue isn't resolved ASAP. I read several post from this forum mentioning other users experienced the same issue and it has been years with no resolution. This is not an option here. I'll will contact Dropbox by X as well and leave several negative reviews if this is not resolved soon. I just want to fix my link sharing and resolve this issue ASAP. PLEASE ADVISE.I accidentally unshared a folder and now I can't add it back to my account.
By mistake, I just unshared a folder where I was the owner and the folder disappeared from my Dropbox Business account. The folder's name is CMaluk...it appears faded when I try to see it again online. PLEASE HELP ME RECOVER IT.
Why has my sharing been interrupted on my account?
I am getting the following message when I try to share a specific folder Can’t share file Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. I have not received an email regarding this about it. I don't believe that any files in the folder contain malware and don't have any information about how to resolve the issue. What to do?
Shared links disabled
Hi I hope you doing well. I've integrated dropbox wih my laravel app. I'm facing an issue is, I'm uploading multiple images to dropbox of a single product. So when I fetch those images using shared links stored in database, images are being displayed correctly when page loads for the first time. But when I reload the page, images get broken and when I researched on it, it shows me links are temporarily disabled. So the purpose of my discussion is, is there anyway that shared links never get disabled no matter how many times page loads? If yes then please guide me about it. Thanks, RegradsGetting a warning triangle when sending out documents for signature on Dropbox Sign
Hi, When we attempt to issue out documents for signature, we receive a triangle error message and documents are not being sent. Please see attached screenshot to see what message shows up. We have tried sending documents to multiple different email accounts but none are working.Please could you assist us on solving this issue?
I can't share any files on my account, why?
Hi Dropbox Community, I’m reaching out as a long-time Dropbox user of over 10 years, and I’m currently in a tough situation. Yesterday, I received a message saying, "We’ve interrupted your sharing activity because your files might contain phishing content," - I cannot share ANY folders or files and this is really going to impact my small business. I rely heavily on Dropbox to share essential documents like PDFs, Word files, and Excel spreadsheets with my clients DAILY. This interruption has left me unable to collaborate, and it will undoubtedly cause many embarrassing moments. I’m worried it will make me look unreliable to my clients, which is definitely not the impression I want to give. The potential effect on my business and income is quite concerning. I appreciate all of Dropbox's security measures, but I’m reaching out to see if anyone here has faced a similar issue or has advice on how to resolve this quickly. Restoring my file-sharing capabilities is critical for my operations. Thank you for any help or insights you can provide!
"You need permission to perform this action" each time I'm creating a folder.
I have searched through the forum for a solution but have yet to find one. I am using the desktop and trying to create a folder and keep getting the error, "destination folder access denied" "you need permission to perform this action". I have unchecked "read only" in the properties and it re-checks "read only" as soon as I go back to try to create a folder. I am the owner, administrator etc of this computer and I pay for a drop box plan. I recently got a new computer and have had this issue ever since! I should not have to log into dropbox online every time I want to create a folder. I am running windows 11. I have ensured that I have the proper permissions checked. I do not know what else I can do at this point. Please help, as this is affecting my day to day business.
