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dompac's avatar
dompac
Explorer | Level 3
3 years ago

backup not synchronising

Since having installed the new version of dropbox on my mac, the backup does not work properly. Before I would write a new file and straight away it would be available on my other computer and ipad...
Desktop
Dropbox Backup
Sync
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the update, dompac.

     

    Would you mind giving us the ticket number for your communication with our support team, so we can have a look at it?

Mark's avatar
Mark
Icon for Super User II rankSuper User II

What does Dropbox say when it is running if you mouse over its icon on the status bar?

dompac's avatar
dompac
Explorer | Level 3
3 years ago

Thanks for replying Mark

Just says syncing and at the bottom that it is updating files, but nothing happens.

The strange thing is that anything in the dropbox folder synchronises without problem, it's just the backup synchronising 
I wonder if it is not a software problem in this new version 159 4 5870

I had no problem before with the previous version

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey dompac, thanks for bringing this to our attention. 

     

    Can you let me know the exact version of your OS?

     

    Also if you click on the Dropbox icon in your menu bar, then on your initials and then on "view sync issues", do you see anything there?

    • dompac's avatar
      dompac
      Explorer | Level 3
      3 years ago

      Thanks for your queries

      OS Ventura13.0 (but the problem started before ventura when I updated dropbox to the newest version)

      Drop box is 159 4 5870

      Yes I have 101 issues that I cannot rectify as they are part of a Express VPN program (I don't know how to exclude them from the backup) .dat.nosync01f3.MtPd7h

      But there seems to be 270 files that are trying without success to backup.

      as you see from the screen shot, even after having changed a few files the last back up dates from more the a day.

      Have have up yo now no problem in synching the files in dropbox which are not part of the backup files

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi dompac, if you navigate to the location in the Dropbox folder, are these files all in the same location, or randomly located? 

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