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Forum Discussion

dompac's avatar
dompac
Explorer | Level 3
3 years ago

backup not synchronising

Since having installed the new version of dropbox on my mac, the backup does not work properly. Before I would write a new file and straight away it would be available on my other computer and ipad...
Desktop
Dropbox Backup
Sync
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the update, dompac.

     

    Would you mind giving us the ticket number for your communication with our support team, so we can have a look at it?

dompac's avatar
dompac
Explorer | Level 3

Thanks for replying Mark

Just says syncing and at the bottom that it is updating files, but nothing happens.

The strange thing is that anything in the dropbox folder synchronises without problem, it's just the backup synchronising 
I wonder if it is not a software problem in this new version 159 4 5870

I had no problem before with the previous version

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey dompac, thanks for bringing this to our attention. 

 

Can you let me know the exact version of your OS?

 

Also if you click on the Dropbox icon in your menu bar, then on your initials and then on "view sync issues", do you see anything there?

  • dompac's avatar
    dompac
    Explorer | Level 3
    3 years ago

    Thanks for your queries

    OS Ventura13.0 (but the problem started before ventura when I updated dropbox to the newest version)

    Drop box is 159 4 5870

    Yes I have 101 issues that I cannot rectify as they are part of a Express VPN program (I don't know how to exclude them from the backup) .dat.nosync01f3.MtPd7h

    But there seems to be 270 files that are trying without success to backup.

    as you see from the screen shot, even after having changed a few files the last back up dates from more the a day.

    Have have up yo now no problem in synching the files in dropbox which are not part of the backup files

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi dompac, if you navigate to the location in the Dropbox folder, are these files all in the same location, or randomly located? 

      • dompac's avatar
        dompac
        Explorer | Level 3
        3 years ago

        Hi

        Things has changed and I followed the instructions given to me by Dropbox support. Exiting Dropbox and re installing Dropbox on the computer.

         

        After a few problems I achieved to do partly what was needed. 
        (I had not deleted the backup from Dropbox and during the process Dropbox sent uploaded twice the files to my computer)
         
        So the files in Dropbox are in sync with my computer.
        If I add a file on the iPad it does upload to Dropbox and my computer.
         
        Once all was done I then decided to backup my computer to Dropbox.
        This went well.
         
        The only strange thing is that I can see the backup/Mac in Dropbox on the computer, but if I go to Dropbox on my iPad, both through the app and through the browser, the backup files cannot be seen on my iPad. Is this normal?
         
        Dom

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