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Stuart T.10's avatar
Stuart T.10
Helpful | Level 5
2 years ago

Camera Upload not Working on V175.2.4219 on Mac 10.15.7

Hi,

Camera Uploads seem to have stopped working for me on V175.2.4219. In the 'Backups' tab of the Preferences, the option to Enable Camera Uploads is missing. This started sometime after 09/05/2023, the timestamp of my last successful photo sync.

 

Strangely, on my laptop with the same version of Dropbox, and MacOS 13.3.1, the Camera Upload option DOES appear.

 

Any ideas for how to get it working again on 10.15.7?

 

Thanks

 

Stuart

 

 

Camera uploads
Desktop
Sync
  • Stuart T.10's avatar
    Stuart T.10
    2 years ago

    Hi Jay,

    Thanks for the reply - a reinstall of the dropbox software solved the problem.

    Basically, the two panels in the 'Backups' tab titled 'Photos' and 'Devices' were missing - I don't have a screenshot.

    Anyway, it's all fixed now.

     

    Thanks

    Stuart

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Stuart T.10, thanks for bringing this to our attention.

     

    Could you attach screenshots showing the differences between the two preferences on those devices?

     

    This will help me to assist further!

    • Stuart T.10's avatar
      Stuart T.10
      Helpful | Level 5
      2 years ago

      Hi Jay,

      Thanks for the reply - a reinstall of the dropbox software solved the problem.

      Basically, the two panels in the 'Backups' tab titled 'Photos' and 'Devices' were missing - I don't have a screenshot.

      Anyway, it's all fixed now.

       

      Thanks

      Stuart

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, thanks for letting us know that you were able to resolve this matter.

         

        Enjoy your week ahead!

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