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Forum Discussion
Cannot see shared Dropbox paper documents on Dropbox Paper webpage
Dear Community,
Some other guys shared some Dropbox Paper folders with me. I could enter the folder and edit the Paper files through 'notifications' on the upper right of the Dropbox webpage. However, if I go to my Dropbox Paper webpage, I could not see any of the shared Paper files. This seems to happen for my account because when I change a computer or change a browser, I still cannot see the files. But for the other people sharing the folders, they could see the files on their webpage and directly enter it.
This is a bit of a problem because if I want to find a file that was shared to me a long time ago, it is difficult to find it through 'notifications', so I wonder how could I fix this problem.
Many thanks!!!
Check shared or migrated paper docs on dropbox.com
- Hannah
Dropbox Staff
Hey Jingyi51, thanks for reaching out to the Dropbox Community!
I'd like you to follow the steps below, to see if perhaps your account has been updated to the new release of Dropbox Paper.
- Log in to dropbox.com
- Click 'Create'
- Hover over 'Document'
If you do see 'Dropbox Paper' in the list of document types, then you’re using the new new release.
This would explain why you don't see your docs in the place they used to be.
Your existing Paper docs should show up on dropbox.com now.
Paper docs that you own will be placed in a folder called Migrated Paper Docs.
Let me know what you find.
Thanks a lot for replying! I tried what you said and found there is 'Dropbox Paper' in the list of document types. However, the shared Paper folders are neither on dropbox.com nor Dropbox Paper.
If I create a Dropbox Paper, I could see it on both dropbox.com and Dropbox Paper, but with the shared Paper folders, it is not the case.
When I enter these shared Paper folders, I could see the Paper documents and on the left side there is the 'Paper' button. But if I click the 'Paper' button which leads me to the Paper webpage, I would see none of the shared folders.😭
