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Forum Discussion

wingrunner's avatar
wingrunner
Helpful | Level 5
12 months ago

Can't create a paper file from dropbox.com

Hi all,  I'm an happy user of dropbox paper but I still can't create paper files from within my dropbox.com web space. Do any of you have the same problem? As a workaround I currently create new p...
Dropbox Paper
  • Nancy's avatar
    Nancy
    11 months ago

    Hi again, wingrunner! I checked all the info you’ve sent us so far, and it looks like your Dropbox account hasn’t been upgraded so far to the latest release of Dropbox Paper (which explains why you’re only able to create new Paper docs via the Paper Home page, and not www.dropbox.com). 

     

    The new release of Dropbox Paper will gradually roll out to all Dropbox customers, until everyone is updated to the new version. You should get an email from Dropbox that lets you know when you’ll be getting the release.

wingrunner's avatar
wingrunner
Helpful | Level 5

Sure I can.

But I'm not able to find this folder / file anywhere on dropbox.com:

 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi again, wingrunner! I checked all the info you’ve sent us so far, and it looks like your Dropbox account hasn’t been upgraded so far to the latest release of Dropbox Paper (which explains why you’re only able to create new Paper docs via the Paper Home page, and not www.dropbox.com). 

 

The new release of Dropbox Paper will gradually roll out to all Dropbox customers, until everyone is updated to the new version. You should get an email from Dropbox that lets you know when you’ll be getting the release.

  • wingrunner's avatar
    wingrunner
    Helpful | Level 5
    11 months ago
    Alright I’ll wait the email then.
    If it was possibile to accelerate the procedure it would be great.

    Cheers,
    Flavio
  • Peter_Muzila's avatar
    Peter_Muzila
    New member | Level 2
    3 months ago

    This was an answer I got from the Dropbox tech support two years ago and we were still not "updated". It is aggravating especially considering that we have been Dropbox customers since 2012 and cannot use this simple feature of adding a DB Paper to a standard DB folder. Is there a timeline for this "update"?

     

    Our partners that on our recommendation started using DB in the last five years, were able to use this feature since the introduction of DB Paper. 

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