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wpals03296's avatar
wpals03296
Explorer | Level 4
2 years ago

"Can't import photos from this device" pop up but files get backed up.

Hi,

 

Whenever I connect my iphone to my mac, the "Can't import photos from this device" pops up, but the photos do get backed up to dropbox.

However, I do not see my iphone device in Sync and backups tab, and assuming maybe that's the reason why the pop up keeps showing.

It's quite annoying because it's not only once that it pops up, but a few times even I leave the phone connected to my mac.

I'm using M1 macbook pro, Ventura 13.0.1.

Anyone had this problem?

Thanks in advance!

 

Camera uploads
desktop
sync
upload
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi wpals03296, let's jump right into this! 

     

    Can you clarify the version of the Dropbox app you're using on your Mac? Do you have enough hard drive space to backup the content locally? 

     

    If you also happen to have a screenshot of the pop-up itself, that'd be amazing. 

     

    Thanks a bunch! 

    • wpals03296's avatar
      wpals03296
      Explorer | Level 4
      2 years ago

       Hi, here is the screenshot of the error message!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi wpals03296, have you clicked the blue button to see why it isn't working? What webpage does it link you to?

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