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Karla K.'s avatar
Karla K.
Explorer | Level 3
6 months ago

Can't send a doc with signature request as the send button is not available

Hello!  I am attempting my first sending of a doc for signature.   I have it all ready to go...but the send button is not available for use.  Not sure what to do next.   Thanks!   Karla
Dropbox Sign
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey there Karla K. - sorry to hear you're having issues with this.

 

If this persists after clearing your browser's cache or using another browser, could you send us a screenshot so that we can have a visual too?

 

Thanks!

Karla K.'s avatar
Karla K.
Explorer | Level 3
6 months ago

THis is my first time using signature.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Are you the owner of the file or was it shared  with you Karla K.?

     

    Also, do you get the same results if you copy the file and try to send the copy for signature?

     

    Have you tried doing it via the signatures page instead of the file itself? 

     

    • Karla K.'s avatar
      Karla K.
      Explorer | Level 3
      6 months ago

      I am not sure that I completely understand what you are asking.  The file is indeed mine that I created and I want to send it for signatures.  I have been attempting to send it via the Signature on Drop Box. Brought it up, entered in who it is to go to, then drag my signature fields and dates.  Then I am just stumped as what to do.  No way to select "go"

    • Karla K.'s avatar
      Karla K.
      Explorer | Level 3
      6 months ago

      So, I did save the file from the Save button in Signature.  I have tried opening that file and adding it into signature if that is what you mean.

       

    • Karla K.'s avatar
      Karla K.
      Explorer | Level 3
      6 months ago

      Walter, I think that I have tried all of the things you have mentioned.  I have went over it to see if there is one more step I need to do to so that the SEND button will become available.

      Cannot figure it out.  Same on chrome an Firefox. Yeah, just not sure.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the additional info, Karla K..

         

        I would actually suggest reaching out to our support team for further assistance on this.

         

        You can submit a request through this page.

         

        Let us know once you have your ticket number.

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