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Mauro64's avatar
Mauro64
New member | Level 2
2 years ago

Cartella di windows 10 pro non fa accedere a cartelle Dropbox

Ciao   Ho un problema da qualche tempo su un pc fisso con windows 10 Pro Praticamente non riesco ad accedere tramite le cartelle del pc di windows 10 Pro Clicco e rimane in attesa senza acced...
desktop
sync
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Ciao Alberto Fabrici, grazie per aver postato qui!

 

Ti dispiacerebbe chiarire quando hai iniziato a notare questo tipo di comportamento?

 

Se potessi anche dirmi il sistema operativo del dispositivo che stai utilizzando, insieme alla versione di Dropbox lì, sarebbe fantastico.

 

Hai anche menzionato di aver contattato il nostro team di supporto. Fammi sapere il riferimento del numero del tuo biglietto, così posso individuarlo da parte mia e controllare il processo che è stato seguito lì.

 

Fammi sapere di più e partiremo da lì.

 

PS: ho incluso una traduzione automatica del mio messaggio sopra. Ci scusiamo per eventuali errori che potresti trovare.

 

---

 

Hey there, Alberto Fabrici, thanks for posting here! 

 

Would you mind clarifying when you first started noticing this type of behavior? 

 

If you could also let me know the OS of the device you're using, along with the version of the Dropbox version there, that'd be amazing. 

 

You also mentioned that you've contacted our Support team. Let me know your ticket number reference, so I can locate it on my end, and check the process that has been followed there. 

 

Let me know more, and we'll take it from there. 

 

PS: I've included an automated translation of my message above. Apologies for any mistakes you may find. 

  • Alberto Fabrici's avatar
    Alberto Fabrici
    Explorer | Level 4
    9 months ago

    Hi Megan,
    case is still open, you can read complete story at Ticket n. 23679156

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thank you so much for the ticket number reference Alberto Fabrici! 

       

      I can see that the agent suggested an advanced re-install already but this didn't work. 

       

      In this case, I believe that your case might be escalated to our Specialized agents. But please hang tight, and Jack will get back to you as soon as possible with further steps. 

       

      Thank you!

      • Alberto Fabrici's avatar
        Alberto Fabrici
        Explorer | Level 4
        9 months ago

        Thanks

        Alberto

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