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larea's avatar
larea
Helpful | Level 5
2 years ago

Certain folders created on different computer not syncing to main computer

My main Windows desktop computer has never been set to selective sync and my intent is for all my Dropbox files to be available offline.  I also have a desktop Mac that also is full sync.  I do have ...
  • Rich's avatar
    2 years ago

    larea wrote:

    I reorganized some files into different folders a month or so ago on the Mac.  I just noticed that these are not synced to the Windows computer ...


    Check the folder and file names for any characters that would be incompatible on a Windows system. Any folder or file using such a character won't be able to syn to a Windows computer. This is common when working between Mac and PC because the Mac can use characters that are reserved on Windows.

     

    If you find any folders or files using such characters, simply rename them to remove the characters and they'll be able to sync to Windows.

     


    ... almost every folder on my Windows computer has a little cloud icon on it.

    The cloud icon indicates a file or folder that is marked as Online-only. This is separate from the Selective Sync feature and has nothing to do with what is or isn't checked. If you want the folders to be available offline, just highlight them all at once, right-click and select Make available offline. You'll need to give it time to sync, especially if the folders are large or contain a lot of files.

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