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Forum Discussion
"Couldn't sync files" - doesn't exist
Dropbox shows me a notification that it "Couldn't sync files". However, I can't find that file on Dropbox or anywhere else on my computer. It couldn't sync since it had special characters in the titl...
Andrew73 wrote:... clicking on "View file" does nothing. It doesn't even seem to exist on Dropbox either. ...
Yes, it's normal such file to neither exist on Dropbox nor be possible viewing. As I said, such a file name gets rejected on early stage and cannot exist in Dropbox! Don't try to find it online or on other machine (different that the origin). Bad thing is that in the error message only filename exists, but not the full path to there 🤷. Try find it locally on your MacOS 12.7.2 using some local search tool in Dropbox folder. As a corner case, try reinstall your Dropbox from "zero" (wiping out the existing Dropbox folder - tale care in such a case not to lose something).
I realize that the file cannot be synced because of the symbols in the file name. However, I cannot find the file. Any search doesn't bring up the file and clicking on "View file" does nothing. It doesn't even seem to exist on Dropbox either. That's the problem I'm having. I just want the notifications to stop.
Andrew73 wrote:... clicking on "View file" does nothing. It doesn't even seem to exist on Dropbox either. ...
Yes, it's normal such file to neither exist on Dropbox nor be possible viewing. As I said, such a file name gets rejected on early stage and cannot exist in Dropbox! Don't try to find it online or on other machine (different that the origin). Bad thing is that in the error message only filename exists, but not the full path to there 🤷. Try find it locally on your MacOS 12.7.2 using some local search tool in Dropbox folder. As a corner case, try reinstall your Dropbox from "zero" (wiping out the existing Dropbox folder - tale care in such a case not to lose something).
Thanks for the solution. By doing a local search for that symbol in Dropbox, I was able to find that hidden file and delete it. Thanks again!
