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Quang N.3's avatar
Quang N.3
New member | Level 1
10 years ago

Desktop app is slow when starting up, and slows down the computer while doing so

Why does it take so long to start up dropbox? While it's starting up, other programs are very slow, almost unresponsive. It takes over 20 minutes to show starting/syncing completed. I have 16gb ram, ...
Sync
  • Jane's avatar
    Jane
    8 years ago

    Hey dchassin, 

     

    Welcome to the Dropbox Community, let's look into that together! 

     

    Please keep in mind that the Dropbox application needs to perform a quick reindex whenever it is restarted or paused/resumed to check if any files changed since the client was last run. A good initial step to improve the syncing performance would be to reduce the overall load of the client, by enabling Selective Sync. 

     

    Moreover, you could manually customize your bandwidth settings, that'll probably help you speed things up. 

     

    Because you've mentioned that you need your files for work though, let me suggest raising a ticket with our team, so that we check your configuration and determine the cause. Once you do, please let me know a ticket ID in your reply here, so that I look it up on my end. This way, we'll able to send you the relevant steps to improve performance. 

     

    Thanks in advance for your cooperation, looking forward to hearing back from you, 

    JaneA

     
    [This thread is now closed. If you have a similar or new question, you could post it in the Find Answers section here. Jane]
Fabio G.2's avatar
Fabio G.2
New member | Level 1
9 years ago

I have the same problem here and still no response by the Dropbox support.

 

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