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Forum Discussion
Quang N.3
10 years agoNew member | Level 1
Desktop app is slow when starting up, and slows down the computer while doing so
Why does it take so long to start up dropbox? While it's starting up, other programs are very slow, almost unresponsive. It takes over 20 minutes to show starting/syncing completed. I have 16gb ram, window 7. The start up speed is critical during such time as trying to use the computer to print items for meeting and it freezes up because dropbox is starting and you cannot even stop it from starting, of course there's the option of exiting.
Hey dchassin,
Welcome to the Dropbox Community, let's look into that together!
Please keep in mind that the Dropbox application needs to perform a quick reindex whenever it is restarted or paused/resumed to check if any files changed since the client was last run. A good initial step to improve the syncing performance would be to reduce the overall load of the client, by enabling Selective Sync.
Moreover, you could manually customize your bandwidth settings, that'll probably help you speed things up.
Because you've mentioned that you need your files for work though, let me suggest raising a ticket with our team, so that we check your configuration and determine the cause. Once you do, please let me know a ticket ID in your reply here, so that I look it up on my end. This way, we'll able to send you the relevant steps to improve performance.
Thanks in advance for your cooperation, looking forward to hearing back from you,
JaneA
[This thread is now closed. If you have a similar or new question, you could post it in the Find Answers section here. Jane]
- Carsten N.1New member | Level 1
Still no answer from support. :-(
We need a solution asap. ! - d b.10New member | Level 1
Is there a way to just use Dropbox on-demand?
- MarkSuper User II
Fabio - this is a user supported forum. For a response you need to log a ticket at www.dropbox.com/support
DB - Use the Dropbox website:
- Dillan Z.New member | Level 1
Here is my answer...It might not be correct but: It is making sure that everything that is important on your computer(photos, videos, etc.) are all backed up, so if you get something like ransomware, it is safe in sound in your dropbox.
- James R.34New member | Level 1
Same issue here. 15-20 minutes before it finally starts syncing. Just says Dropbox is starting... I have a new Razer Blade, 16gb of ram, 512GB SSD and a quad core hyper threaded i7. So I have plenty of performance, but even with that dropbox is using about 25% of CPU and 25% of ram on start up for about 20 minutes. Kind of ridiculous this thread has been open for over a year and Dropbox has yet to respond.
- Michael M.99New member | Level 1
What a mess. Dropbox is at the end of its rope before its IPO. Too much of nothing to offer. 40 Minutes and more for connection and syncing for a small business.
Aghay-e Aarashe-e Ferdousi. You do something before your company is buried and remembered as a company that initially had something to offer.
- Michael M.99New member | Level 1
We use only 1.4% of 1 Terra Bite Storage Capacity on your Data Warehouse. I hate to think how your larger global clients suffer.
Knock Knock. Is there anybody out there.
- Sandro R.New member | Level 1
I have the same problem "too slow startup". Has anyone found a solution?
- Luciano R.New member | Level 1
I'm having the same problem
- scientist1962New member | Level 2
Slow startup of dropbox on a mac, slowing everything down. Same issue as everyone else.
- Ricardo H.1New member | Level 1
+1
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