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Kiw21's avatar
Kiw21
Explorer | Level 3
2 years ago
Solved

Desktop app stuck on "starting"

My DB app is stuck on starting and never gets out of that loop so nothing is synched. I've been using this device for years and everything was fine until recently, but I don't recall changing any set...
desktop
Error Messages
sync
  • Walter's avatar
    Walter
    2 years ago

    Have you tried rebooting your computer and router or using another network Kiw21?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Kiw21, sorry to hear about this.

 

Could you please clarify your computer's OS version for us?

 

Also,  have you ensured that this is not caused by a security software like an antivirus, firewall or a VPN/proxy setting?

 

Any additional information is more than welcome!

Kiw21's avatar
Kiw21
Explorer | Level 3
2 years ago

Thanks for your quick reply! It's Mac Ventura 13.3.1 (a)

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Did you check for any security programs like the ones I mentioned too Kiw21?

     

    Could you maybe send us a screenshot of the app's exact status as shown in your menu bar at the moment? 

    • Kiw21's avatar
      Kiw21
      Explorer | Level 3
      2 years ago

       Can you see this? 

    • Kiw21's avatar
      Kiw21
      Explorer | Level 3
      2 years ago

      Oh, and it does't seem to be related to antivirus or vpn software either...

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Have you tried rebooting your computer and router or using another network Kiw21?

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