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Forum Discussion
Dragging a file to upload, it ends up in subfolder instead of the current folder
For the past several weeks I've had the following happening: I open a subfolder to delete some files, or drag and drop something (within the web interface) to a subfolder. Then when I drag and drop...
Megan
Dropbox Staff
Dropbox StaffHey khkannisto, happy Monday, let's see what we can find together here!
Do you notice this behavior on a specific browser that you use, or multiple ones?
Can you try using a different browser, just to notice if the behavior there is the same?
If it it, would you mind sending us a few screenshots of what you mentioned, in order for us to have a visual too? Just make sure none of your personal info is shown there.
Let me know more, and we'll take it from there!
I replicated the problem in my reply below.
- Megan
Hey Animation, thanks for posting here!
Keep in mind that due to security and privacy reasons we can't access your link, and I've removed it on my end.
When did you first notice this behavior? I just tested it on my end using Chrome and it seems to be working without an issue.
Have you tried an incognito tab, by any chance?
Let me know more, and we'll take it from there!
I replicated in Firefox "Private window" and in Chrome Incognito Mode, Windows 11 fresh install
- I open a fresh browser window with a folder in Dropbox open. I dont go anywhere, I open the tested folder from the very start.
- I pick up and drag a folder from Windows Explorer, i keep it selected and drag it around the browser window for the test.
- When I initially drag to a blank spot under a list of subfolders, it wants to upload to the current folder (correct behaviour), blue dashed line around the whole folder zone.
- From there I drag over a list of subfolders, it wants to upload to that subfolder (correct behaviour)
- From there i move the cursor over to the empty zone above the subfolders, where the name of the current folder and the "Recents" and "Starred" buttons are also located, it wants to upload to a subfolder (WRONG behaviour). The whole folder area highlights with blue dashed line but it still wants to upload to the last hovered subfolder.
- From there I drag the folder back down to the zone from (3), working correctly again, wants to upload to the current folder .
In this case it only works "wrong" after dragging the computer folder across the dropbox subfolders, and up to the title of the current folder. I've had cases where dragging into zone (3) also wants to upload to a subfolder, but it's harder to replicate.
- Megan
Hi Animation! Thanks for all the details!
From my side, I was able to reproduce the following behavior: When I drag a file (move my cursor above the folder list), if a sub-folder seems to be highlighted on the screen, the file will be uploaded to said folder.
However, if I drop the file at the bottom of the sub-folder list, it will upload to the folder-destination.
Though, in order for me to understand the exact steps, please get back to me with a series of screenshots if possible.
