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Forum Discussion
Dropbox application not syncing with macOS Sequoia (mac mini pro)
Since chaning to a mac mini pro, dropbox has stopped syncing with the new device. Some files started to sync, but now after a couple of months most folders are unsynced and files unavailable locally ...
Nancy
Dropbox Staff
Dropbox StaffThanks for the additional info, hdouglas, and sorry for jumping in.
If I get this right, the desktop app seems to be completely stuck and it won’t sync anything to your web account, even if you add a very small file to your local Dropbox folder, correct?
Can you right-click on your local Dropbox folder for me, go to “Get info” and send me a screenshot of the window you’ll see next? I'd like to double check the current number of files that it contains, in case it exceeds the 300k soft limit.
Additional information, this is a single folder in root of desktop 000-Hugh-Office showing a sync of just 19 files
Overall dropbox folder info is:
- Megan
Hey hdouglas, let me also jump in here!
How long has the app been stuck in this syncing status?
Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then start the Dropbox app again.
Have you also checked out this article for some possible troubleshooting steps?
Checked out that article, nothing has worked the sync has been stuck a couple of months
