You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Feedback on sync icons on macOS
I've been in contact with support about what I was convinced was a bug. But they are suggesting it's expected behavior. Before, if you had a folder with some files still syncing to the cloud, the icon on the folder would show a sync-in-progress-icon. Now it's showing a green checkmark. This makes me very confused every time. I think the icon on the folder should reflect the fact that not all files have been synced to the cloud.
Files are suddenly zero kb
Hi, I have browsed through the forums, but couldn't find any relevant posts. I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really changed anything in my set up. (I am on a Mac, Monterey, OSX 12.6.1, but I'm pretty sure the problem was there even before I updated to Monterey) The issue relates to BOTH offline and online files, i.e. they are zero kb both online and in my local folder! I have tried switching between "make files available offline" and "online only" but to no avail. Please help, since these are quite important files. Thanks//Oscar
My Mac desktop app no longer syncs to my Dropbox account online.
Hi all I'm sure this has come up many times before but I can't find an answer. Folders/files which I have created on my Mac have not been syncing to my online Dropbox account since April 2024 (only realised it today). Also, files which my wife has created in a shared folder do not appear on my mac though they do appear in my own and my wife's online account. So this is definitely an issue with my Mac not syncing. I'm thinking that I need to uninstall the app from my mac and reinstall it but I am concerned that I will lose recently created folders/files as they have not uploaded to my online account. Should I be concerned? Or should I go ahead and uninstall/reinstall the app on my mac?
Files on my Dropbox desktop app on Mac 15.1 are not syncing elsewhere
Dear Community members, I have been using Dropbox Plus for the last 4-5 years without any issue. In the last month or so my files have gotten stuck and won't sync. I primarily use Dropbox on my Mac, but also need to view files on my Android device. More importantly, my team members are also unable to access files I place on Dropbox on my desktop. I have tried Quitting Dropbox and re-lauching as well as restarting my Mac. However, those don't seem to be working at all. In fact I updated my MacOS from 13.2 to 15.1 thinking that may help, but no. Will be grateful for your support.
